, Instituto Federal de Educação, Ciência e Tecnologia Farroupilha - Campus Santa Rosa (RS), Brazil
-
Disciplinarum Scientia | Sociais Aplicadas Vol. 13 No 1 (2017) - Artigos
The quality of services in a higher education institution: an evaluation for the integration of AHP, SERVQUAl and QFD methods
Résumé PDF (Português (Brasil))