Perfil do autor

Wagner, Adriano, Instituto Federal de Educação, Ciência e Tecnologia Farroupilha - Campus Santa Rosa (RS), Brasil

  • v. 13, n. 1 (2017) - Artigos
    The quality of services in a higher education institution: an evaluation for the integration of AHP, SERVQUAl and QFD methods
    Resumo  PDF