, Instituto Federal de Educação, Ciência e Tecnologia Farroupilha - Campus Santa Rosa (RS), Brazil

• Disciplinarum Scientia | Sociais Aplicadas v. 13 n. 1 (2017) - Artigos
  The quality of services in a higher education institution: an evaluation for the integration of AHP, SERVQUAl and QFD methods
  Resumo  PDF