Potentialities and fragilities in first contact access as perceived by nurses

Resumo

Objective: To evaluate the attribute First Contact Access in the perception of the professional nurse. Methodology: Descriptive, qualitative study carried out with nurses from the Family Health Strategy in a city in the central region of Rio Grande do Sul, Brazil. Results and discussion: The nurse professional’s perception of the first contact access attribute was evident, in view of its strengths and weaknesses. Final considerations: According to the perception of health professionals, the essential attribute first-contact access has potentialities such as welcoming, bonding and spontaneous demand and weaknesses such as lack of access, lack of professionals and social vulnerability.