Andrés Díaz Merino, Eugenio, UFSC - Universidade Federal de Santa Catarina, Brazil

• Disciplinarum Scientia | Sociais Aplicadas v. 13 n. 1 (2017) - Artigos
  The quality of services in a higher education institution: an evaluation for the integration of AHP, SERVQUAl and QFD methods
  Resumo  PDF