Wagner, Adriano, Eugenio Andrés Díaz Merino, Marceli Martinelli, Édio Polacinski, Roger da Silva Wegner, e Leoni Pentiado Godoy. “The Quality of Services in a Higher Education Institution: An Evaluation for the Integration of AHP, SERVQUAl and QFD Methods”. Disciplinarum Scientia | Sociais Aplicadas 13, no. 1 (maio 7, 2018): 109–130. Acessado dezembro 4, 2024. https://periodicos.ufn.edu.br/index.php/disciplinarumSA/article/view/2194.