Wagner, A., E. Andrés Díaz Merino, M. Martinelli, Édio Polacinski, R. da Silva Wegner, e L. Pentiado Godoy. “The Quality of Services in a Higher Education Institution: An Evaluation for the Integration of AHP, SERVQUAl and QFD Methods”. Disciplinarum Scientia | Sociais Aplicadas, vol. 13, nº 1, maio de 2018, p. 109-30, https://periodicos.ufn.edu.br/index.php/disciplinarumSA/article/view/2194.