WAGNER, A.; ANDRÉS DÍAZ MERINO, E.; MARTINELLI, M.; POLACINSKI, Édio; DA SILVA WEGNER, R.; PENTIADO GODOY, L. The quality of services in a higher education institution: an evaluation for the integration of AHP, SERVQUAl and QFD methods. Disciplinarum Scientia | Sociais Aplicadas, [S. l.], v. 13, n. 1, p. 109–130, 2018. Disponível em: https://periodicos.ufn.edu.br/index.php/disciplinarumSA/article/view/2194. Acesso em: 27 abr. 2024.